ITIL Overview

ITIL Overview

ITIL best practice framework for professionals

The Information Technology Infrastructure Library (ITIL Certification) is the most widely adopted framework for IT Service Management in the world today. Project Management Academy's ITIL Foundation Certification training is designed to introduce IT professionals to the ITIL best practice framework. In this course you will be provided with ITIL fundamental knowledge including key concepts and terminology, the five stage lifecycle structure, and core processes that will help improve IT productivity and customer satisfaction. Our ITIL Foundation Certification training course will also prepare you to pass the ITIL Foundation Certification exam, a certification that grants you the opportunity to take on leadership roles and advance your IT career!

Register today and equip yourself with the tools and knowledge necessary to deliver valuable and high quality services to your organization.

What's Included

What's Included

3-day ITIL Training Course

3-Day ITIL Training Course

Here are a few of the many benefits you will receive by taking our ITIL Foundation training:

  • 3-Day Instructor-led course
  • 100% money-back pass guarantee
  • Guaranteed to run on dates listed
  • Print copy of all course materials (binder)
  • ITIL Exercises
  • Online practice questions
  • Realistic (40-question) mock ITIL exam

What You Will Learn

  • ITIL key concepts, terminology, and historical milestones
  • The five stage lifecycle structure and the relationships between the stages
  • The core processes that make up each lifecycle stage
  • The value ITIL provides to a business
  • How ITIL aligns with the characteristics of high-performing service providers

How You Will Benefit

  • Obtain the knowledge needed to pass the ITIL Foundation Certification exam
  • Gain a basis of knowledge of the important principles that go into improving IT operations
  • Implement the ITIL framework to ensure a standard approach to service management
  • Improve the interaction and relationship with customers
  • Coordinate delivery of goods and services across the value network
  • Optimize and reduce cost

Who Should Attend ITIL Foundation Training

This course is intended for individuals who wish to obtain their ITIL Foundation credential. There are no prerequisites to take this course or the ITIL exam. Our ITIL Foundation certification training course is designed to give you a basic understanding of the ITIL framework and how it can be applied to enhance IT service management within your organization.


3 days (from 9:00 AM to 6:00 PM)

ITIL Foundation Certification Course Outline

  • Introduction
  • Service Management as a Practice
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement (CSI)
  • Review
  • ITIL Foundation Mock Exam
Why Us

Why Us

The most trusted name in project management training


The most trusted name in project management training.

We help project managers advance their careers through professional training and credentials. We invest more in the quality of our programs and offer more training resources than any other provider. Below are just a few of the benefits that we believe make our course offering the best in the industry.


All of our ITIL courses are 100% guaranteed to run on the dates listed. Other companies often register you for a course date, and then postpone the course until they can fill up the class. This means you may not actually take the course for months, which causes scheduling nightmares. Even worse, their terms and conditions allow them to keep most or all of your money, forcing you to take the course when it is most profitable for them.


We provide a true 100% money-back pass guarantee, with no fine print. Other companies often just allow you to re-take the course. If they aren't willing to back it up with a full money-back guarantee, you should question the quality of their course offering. Quite simply, we believe our course is the best and we stand behind it 100%.

Keep in mind...

When choosing a ITIL training provider not all ITIL courses are equal. The quality of competing courses can vary widely and some may not fully prepare you for the exam. When investing in your career you should never sacrifice quality for a lower price. If you weigh the key decision factors, we believe Project Management Academy provides the best value.

Our Guarantee

Our Guarantee

100% Courses Guaranteed to Run & Money-Back Pass Guarantee
100% Money Back Guarantee

100% Money-Back Pass Guarantee

We stand behind our product. Unlike other companies, we provide a true 100% money-back pass guarantee with no fine print. Our promise is simple:

  • You must attend the entire course and complete one full-length (40-question) timed practice exam from our online training portal.
  • If you do not pass the ITIL exam in three attempts, we will refund your entire course tuition, provided that all attempts occurred within 120 calendar days of your course completion date.
Courses Guaranteed To Run, Firm Course Dates

COURSES are 100% Guaranteed to Run

All courses are 100% guaranteed to run on the dates listed. Yes, even if there's only one student. While other providers often postpone courses due to low enrollment, we promise to never do that.

Group Training

Group Training

In-House Training & Voucher Program


If you have 15 or more employees seeking ITIL training, we will deliver the course at your facility (or another location in your area, if you prefer). The training can be scheduled during any four consecutive days of your choosing.

Benefits of In-House Training

  • Group discounts provide substantial savings
  • Allows you to tailor the training schedule to suit your company's needs
  • Training together as a team helps relate key principles to your particular business and enhances buy-in amongst team members
  • Adds convenience and helps minimize business interruption
  • Eliminates unnecessary travel costs

How it works

  1. Decide on the number of students to be trained
  2. Call and request a quote (or email us at
  3. Choose a 3-day training period
  4. Submit an approved purchase order
  5. Provide the student list and course logistics information


The voucher program allows companies to purchase training vouchers which, and can be used for any course in any city.

Benefits of the voucher program

  • Group discounts offer more savings
  • Allows flexibility in utilizing training budgets
  • Allows you to lock in today's prices
  • Ensures your employees secure seats in the courses that work best for their schedules


Number of Seats
Price per Seat
5 to 9
10 to 19
20 to 29
30 or more

* Our system allows you to create a quote to facilitate the approval process. Simply select the "Quote" drop-down option under Payment Type on step 2 of the registration process.

How it works

The process to secure training vouchers couldn't be easier:

  1. Decide on the number of vouchers.
  2. Click the button below to be redirected to our full website
  3. Pay for the vouchers on our website with a credit card, or submit an approved purchase order
  4. Choose the student, city and course date (participants just fill out a simple form to complete enrollment)

The button below will redirect you to our full website where you can register or use a voucher coupon code.

Register for a Voucher


We are confident that our corporate training options provide the best value in the marketplace. When choosing a ITIL training provider, remember, not all ITIL courses are equal. The quality of competing courses can vary widely and some may not fully prepare students for the exam. If you weigh the key decision factors, Project Management Academy® clearly provides the best value.


To learn more about in-house trainings or the voucher program, please call us toll-free at 1-877-637-0450, or email us at Ask to speak with a corporate training advisor.



View a complete listing of all dates and locations

Please view our full site to see a list of all courses available.

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